E-mail Security

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It's important to note that Hancock Bank will never use e-mail notifications to request confirmation of personal information or to direct downloading of attachments. If you receive such an e-mail, responding to it could put your financial information and identity at risk (see related information on phishing). Here are a few guidelines concerning e-mails from Hancock Bank:

Greetings - E-mails from Hancock Bank will address either you by name or the business name associated with your Hancock Bank account. Fraudulent e-mails often include broad salutations such as "Dear Hancock Bank Customer."

E-mail attachments - Hancock Bank does not send unsolicited e-mails with directions to download attachments or software programs from an e-mail. If the bank sends you an e-mail with an attachment, it will be as a result of a personal request made by you to the bank, and such attachments will either be password protected or sent via secure e-mail, if applicable.

Requests for personal information - Hancock Bank does not use e-mail notification to collect personal information such as account numbers, Social Security numbers, ATM numbers, etc. If we require information from you, we may notify you by e-mail and request such information, but only after you have securely signed on to Online Banking at https://secure.hancockbank.com/online/Hancock/Consumer/login.asp. Often, fraudulent e-mails will request details such as your full name, account password, credit/debit card number, bank account, PIN, Social Security number or mother's maiden name.

Hancock Bank may send out quality surveys by e-mail asking you to evaluate a recent service interaction with a bank employee, but such requests will not include questions asking you to provide any personal information. We will only ask you generic questions to rate the quality of service received.

If you think that you have received a fraudulent e-mail, please forward the e-mail to phished@hancockbank.com and then delete the e-mail. Never click any links or attachments in the suspicious e-mail.