Hancock Bank's E-mail Policy

How to spot legitimate Hancock Bank E-mail messages -
In order to help you identify phishing attempts, Hancock Bank has established policies regarding how we will e-mail you. By establishing standards for how we'll address you, the types of information we will ask from you via e-mail and the types of information we'll share through e-mail, we hope to make it easier for you to identify any phishing attempts that may come your way.

If you do receive a suspicious e-mail message, don't respond. Instead, forward a copy of that message to us at Phished@Hancockbank.com and delete the message. Never click any links or attachments in a suspicious e-mail.

Security Tips
Online Banking Security
Safeguard Your Identity
Take Steps to Protect Yourself
What to do if you are a victim
Identity Theft FAQs
Advanced Browser Protection
Phishing and Other Online Scams
Phishing Alerts

Hancock Bank E-mail Standards

  • E-mail messages from Hancock Bank will address you by name or by the name of the business associated with your Hancock Bank account. We will not send e-mail messages with a generic greeting such as "Dear Customer," "Dear Hancock Bank Online Banking User" or "Dear Hancock User."

  • We do not use e-mail messages to collect personal information (account numbers, social security numbers, ATM/debit card numbers, passwords, etc.). If we require information from you, we may notify you by e-mail and request such information, but only after you have securely signed-on to Online Banking.

  • We do not send unsolicited e-mail messages with directions to download attachments or software programs. We may include a direct link in an email to guide you to a page on the bank website that provides information regarding opportunities to further protect your accounts and may offer a link from the bank site to a third party site to acquire such protection. The bank will only send you an e-mail with an attachment in response to your personal request for such an attachment, and the attachments will either be password-protected or sent via secure e-mail, if applicable.