Personal Bill Pay Addendum
(including e-Bill)
(Version: HB 04.01.14)

This Bill Pay Addendum (the "Addendum"), in conjunction with the Online Banking Services Agreement, Electronic Consent and related Instructions, if any, contains the terms and conditions governing your use of the Bill Pay Services (collectively, including e-Bills, the "Services" or individually "Bill Pay" or "e-Bills," as appropriate) and related disclosures required by federal law. Please read this Addendum in conjunction with the Services Agreement carefully and keep a copy for your records. By enrolling in the Services, you acknowledge and agree that you have received a copy of this Addendum, read it in conjunction with the Agreement and agree to its terms and conditions.

"Hancock Bank" is the trade name used by Whitney Bank in offering and providing banking products and services in Mississippi, Alabama and Florida. All references to "Hancock Bank" shall refer to and mean Whitney Bank.

  1. General Description of Bill Pay Services (including e-Bill). Using Bill Pay, you may make one-time or recurring payments online to certain Payees. Using the e-Bills feature, you can arrange with us to receive certain bills electronically from participating Payees and pay these bills using Bill Pay.

  2. Definitions. Terms used in this Addendum shall have the meanings assigned to them in the Bill Pay Online Glossary or as generally used in the Bill Pay Online Help ("How Do I") or in the FAQs. Certain capitalized terms shall have the meanings assigned to them in the Agreement, unless otherwise defined in this Addendum. The definitions and meanings in the Bill Pay Online Glossary, Help and FAQs shall control over any conflicting provisions of the Agreement or this Addendum, and the definitions and meanings in this Addendum shall control over any conflicting provisions of the Agreement or any Related Agreement.

    1. "Bill Pay Instructions" refers to the Services web-pages, including the "Help" pages, the "How Do I," "Glossary," and "FAQ" features.

    2. "Cutoff Time" for Bill Pay refers to 3:00 p.m. Central Standard Time on any Business Day and is the time by which you must make or authorize a payment for it to be considered entered on that particular Business Day.

    3. "EFT" refers to an Electronic Fund Transfer payment made via the Automated Clearing House (ACH) and governed by the Operating Rules issued by the NACHA - The Electronic Payment Association and Article 4A of the Uniform Commercial Code, as enacted in various jurisdictions. An EFT from a consumer Funding Account is also subject to the Electronic Funds Transfer Act and Regulation E issued by the Federal Reserve Board.

    4. “Due By” date refers to the earliest date upon which you can schedule the delivery of a Bill Payment to your Payee. A Due By date must fall on a Business Day. If you schedule a recurring Bill Payment and the specified “Due By” date for a particular month falls on a non-Business Day, we will process the Bill Payment for delivery on the Business Day immediately preceding the Due By date.

  3. Bill Pay Services.

    1. Payments - Generally. You can arrange, at your option, for one-time (manual) or recurring (automatic) payments from an eligible checking or money market account (referred to herein as a "Funding Account"). A Funding Account must also be an "Eligible Account" under the Online Banking Services. We send standard or regular payments to your Payees either by EFT or by paper checks (an “Bill Payment”). Paper checks are sent to those Payees unable to receive EFTs.

    2. Payment Limits. You can make individual payments up to a limit of $10,000, subject to an aggregate daily payment limit of $20,000.

    3. Expedited Payments. If a standard or regular payment will not be delivered quickly enough, Bill Pay offers an expedited payment feature that may provide a faster means of payment. Expedited Payments are only available for certain Payees and are sent via either an ACH payment or overnight check. Expedited Payments is offered for an additional fee or charge as set forth in the Personal Online Services Fee Schedule.

    4. Sufficient Available Funds. By enrolling and thereafter using our Bill Pay Services, you have requested that we allow you to schedule and that we initiate a Bill Payment without first verifying that you have sufficient available funds on deposit in the Funding Account and debiting those funds from your account prior to delivering the Bill Payment to your Payee. Accordingly, you must ensure that your Funding Account has sufficient available funds to cover all Bill Payments presented for payment against your Funding Account.

      “Sufficient available funds” includes the amount of additional funds available to you under any overdraft protection plan in which you have enrolled. Each presentment (including any re-presentment) of a Bill Payment against insufficient funds in your Funding Account will result in either an overdraft or NSF fee. While a Bill Payment remains unpaid, your Bill Pay Services may be blocked or otherwise disabled.

    5. Posting of Payments To (Debiting From) Your Funding Account. The exact date on which a Bill Payment will post to your Funding Account will vary according to the type of payment – a paper check or an EFT. Paper checks drawn as a Bill Payments on your Funding Account are not posted to (i.e. debited from) your Funding Account until we receive the Bill Payment Check and process it as we would any other paper check drawn on the Funding Account. A Bill Payment sent by EFT will generally post via an ACH debit to your Funding Account on the Due By date.

    6. Insufficient Available Funds – In General. If you do not have sufficient available funds to cover a Bill Payment presented for payment against your Funding Account, we may, in our discretion and without prior notice to you, (i) honor the Bill Payment and charge the Funding Account an overdraft charge or (ii) dishonor the Bill Payment and charge the Funding Account a NSF fee. The foregoing notwithstanding, if you have an overdraft opt-out election in effect under the terms of our Deposit Agreement, we will honor that election and therefore decline to pay a Bill Payment presented against insufficient funds in your Funding Account and charge you a NSF fee.

    7. Insufficient Funds – Bill Payment EFTs. When our third-party Bill Pay Services Provider (the “Bill Pay Service Provider”) initiates a Bill Payment via EFT on your behalf, your Payee receives payment via ACH credit on same date as the EFT is presented for payment against your Funding Account via an ACH debit. If you do not have sufficient available funds available in the Funding Account and we dishonor the ACH debit, in essence, the Bill Pay Service Provider has made a payment on your behalf and you owe the amount of such payment to this provider. You understand and agree that such circumstances resulting in such an obligation owed to the Bill Pay Service Provider is not and shall not be deemed an overdraft.

      1. To enable the Bill Pay Service Provider to collect this obligation, you hereby authorize the Bill Pay Service Provider to represent the declined Bill Payment EFT to us via an ACH debit up to two more times. A declined Bill Payment EFT will be represented within a few business days after the Bill Pay Service Provider receives notice that the ACH debit of your account was not honored. Each time you do not have sufficient funds on deposit in the Funding Account and we dishonor an ACH debit, we may charge you a NSF Fee. Therefore, if you do not have sufficient funds on deposit in your Funding Account when the Bill Payment EFT is initially presented for payment via an ACH debit and thereafter when it is re-presented, we may charge you a NSF fee in each instance, which could result in you paying up to three NSF fees on the one Bill Payment EFT made on your behalf.

      2. If the Bill Pay Service Provider cannot collect this obligation through re-presentment via ACH debits, the provider may take other actions to collect this obligation, including contacting you by letter, telephone or email. Failure to pay this obligation may also result in the Bill Pay Service Provider reporting the circumstances and Bill Payment obligation to one or more credit reporting agencies and/or referring the obligation to a third-party debt collector. You hereby authorize us to verify information about your Funding Account, including the availability of funds to cover the Bill Payment obligation owed, to either the Bill Pay Service Provider or its third- party debt collector.

      3. For a Bill Payment obligation remaining unpaid for more than sixty days, the Bill Pay Service Provider may charge you a one-time late fee equal to the lesser of (a) 1.5% of the amount owed or (b) the maximum amount allowed by relevant law.  The Bill Pay Service Provider may also charge you for the reasonable costs of collection. Furthermore, until the Bill Payment EFT obligation is paid, the Bill Pay Service Provider may block your Bill Pay Services and no Bill Payments, including recurring or otherwise previously scheduled, will be made. After such obligation is paid and if your Bill Pay Services are not terminated, your Bill Pay Services will be restored within 48 hours. Please note that reactivation of your Bill Pay Services will not be retroactive; that is, you must reschedule any Bill Payments which were scheduled during the period in which your Bill Pay Services were disabled and which were blocked or otherwise not completed.

    8. Permissible Payments and Payees. You may generally make payments to anyone in the United States approved by us for payment through Bill Pay.

      1. However, certain payments are discouraged and must be made solely at your own risk. Discouraged payments include: (i) tax payments to the Internal Revenue Service or any state or other governmental agency; (ii) court-ordered payments such as alimony or child support; and (iii) payments to insurance companies.

      2. There is a limit of 999 Payees. We reserve the right to refuse to pay any merchant or other person to whom you may direct a payment. We are obligated to notify you promptly if we decide to refuse to pay a Payee. This notification is not required if you attempt one or more of the prohibited payments set forth above.

    9. Cancel or Edit a Payment Instruction. A payment scheduled will remain in "Scheduled" status until the Cut-Off Time of the “Due By” date. While the status of a payment within your Payment Outbox is "Scheduled" and not "In Process," you may use the Bill Pay Services to cancel or edit the scheduled payment. Please refer and follow the Bill Pay Instructions to do so. You are not charged a fee to cancel or edit a scheduled payment online. You may not edit or cancel a payment online when the status is either "In Process" or "Completed."

    10. Stop Payment. You cannot use Bill Pay's online edit or cancel feature if the payment was made by paper check. Rather, you may request that we place a stop payment on that check by contacting our Banking Specialist at 1-800-448-8812 and select the option for Online Banking and Bill Pay assistance or:

      Write us: Hancock Bank
      Attn: Call Center
      Online Banking
      Post Office Box 4019
      Gulfport, MS 39502
      E-mail us:

      1. Do not call or visit your local branch for such requests. Stop payment requests sent to us via electronic mail or in any other manner will likely not reach us in time for us to act on your request. We may also require you to present your request in writing within fourteen (14) days after you call. There may be a fee assessed for each stop payment request.

      2. We cannot guarantee a stop payment and will have no liability for failing to do so. Such checks may be presented for payment before we have a reasonable opportunity to give effect to your stop payment request.

    11. Authorization. By enrolling in the Bill Pay Services, you authorize us to accept your payment instructions to initiate debits to your Funding Account and remit funds on your behalf to your Payees. In the event that erroneous payments are made, you authorize us to initiate debit or credit entries to your Funding Account to correct such erroneous payments, provided that any such corrections are made in accordance with applicable laws, rules, or regulations.

  4. Fees and Other Charges.

    1. Service Fees. Please refer to the Personal Online Services Fee Schedule for any fees or other changes that may be applicable.

    2. Other Account or Item Related Fees or Charges. While the Online Banking Services Agreement governs your use of the Online Banking Services, generally, and along with this Addendum, the Bill Pay Services, in particular, the Related Agreements continue to apply to your Eligible Accounts and thereby to your Funding Accounts. Thus, fees and charges applicable to your Funding Accounts may also apply to transactions using Bill Pay such as an Overdraft/Nonsufficient Funds Charge if you schedule a payment against insufficient funds in a Funding Account. Please refer to the Deposit Account Information (Truth in Savings) and Deposit Agreement for account restrictions, fees and other pertinent information regarding a Funding Account in addition to any other applicable Related Agreements.

    3. Also, you are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone and/or Internet service provider.

  5. e-Bills. This feature of Bill Pay enables you to receive bills electronically from participating Payees and pay them using Bill Pay. We will provide e-Bills either that we receive from participating Payees and redirect to you or those we retrieve from a Payee's website and present to you electronically.

    1. In certain instances, our Bill Pay Service Provider may have an existing business relationship with one or more of your Payees whereby they agree to provide us with electronic copies of your bills. If so, we will arrange to receive an electronic copy and redirect it to your e-Bill inbox. In other instances, we may be able to obtain the e-Bill from the Payee's web-site on your behalf and direct it to your e-Bill inbox. To do so, you must provide us with the information needed for this purpose such as any required user identification and password. When you provide us this information, you authorize and appoint us as your agent to access the Payee's web-site to retrieve the account information on your behalf.

    2. We are not responsible if a Payee does not provide us with the necessary date to forward an e-Bill to you in a timely manner. If you do not receive an e-Bill, it is your responsibility to contact the Payee directly. We are not responsible for any late charges or other consequences for any non-payment or late payment if an e-Bill is not provided to you timely.

  6. Liability for Bill Pay Errors. As used herein, "Bill Pay Errors" refer to our errors in processing payment requests or payment cancellation or edit requests that you properly issue according to the Bill Pay Instructions. The extent of our liability for Bill Pay Errors and limitations to such liability are set forth in the Services Agreement, generally, which include, but are not limited to, those sections and sub-sections titled Your Liability For Unauthorized Transfers, Our Liability For Failure To Complete Transactions, and Other Limitations To Our Liability, including the sub-sections titled Authorized Payments or Transfers, Access To Online Banking Services, and General Limitation of Liability.

  7. Services. We may use non-affiliated third parties acting on our behalf to provide the Bill Pay Services (an “Bill Pay Service Provider”). Such third-party processors are required to adhere to our strict standards of security and privacy protection. Paper checks processed by non-affiliated third parties may show that they were drawn on the third-party processor rather than on us.

  8. Additional Termination Provisions. If you do not schedule or process a payment through Bill Pay for any 3 month period, we may, at our sole discretion, terminate your use of Bill Pay without prior notice. You agree that you will only use Bill Pay to pay your individual bills and invoices, and not for any other purpose. Using Bill Pay for other, unauthorized purposes may result in termination of your access to Bill Pay Services and perhaps even your Online Banking Services, generally, in our sole discretion. You must have at least one designated Funding Account to use Bill Pay, and, if such an account is closed without opening and designating another as a Funding Account, we may terminate Bill Pay without further notice. If we terminate your Bill Pay Services, your online bill payment information may be lost, and all pending scheduled or un-scheduled payments will be cancelled, and making other suitable arrangements for such payments to your Payees is your sole responsibility. If you decide to terminate Bill Pay, we strongly suggest that you cancel all scheduled payments at the same time that you cancel Bill Pay, either by deleting those payments yourself using Bill Pay or by calling our Banking Specialist at 1-800-448-8812 and select the option for Online Banking and Bill Pay assistance or:

    Write us: Hancock Bank
    Attn: Call Center
    Online Banking
    Post Office Box 4019
    Gulfport, MS 39502, or
    E-mail us:

    This will ensure that future payments made by you will not be duplicated. We will automatically delete all pending payments once we have been notified that you have terminated Bill Pay. Termination of Bill Pay will not automatically close your Funding Account(s) or any other Eligible Accounts.

  9. Representations. By enrolling in the Bill Pay Services, you acknowledge that you have received and read this Bill Pay Service Addendum and agree to its terms and conditions. You also acknowledge that the Service Enrollment Form has been accepted by one or more of the persons who signed the Account agreement for the enrolled Account.

  10. Information Authorization. By accepting and using the Bill Pay Service, you agree that we have the right to request a review of your credit rating at our expense through an authorized bureau. In addition, you authorize us to obtain information regarding your bill payment transactions from a merchant or other Payee to resolve payment-pending problems.