Bill Pay Addendum
This Bill Pay Addendum
(the "Addendum"), in conjunction with the Online Banking Services Agreement,
Electronic Consent and related Instructions, if any, contains the terms and conditions
governing your use of the Bill Pay Services (collectively, including e-Bills, the
"Services" or individually "Bill Pay" or "e-Bills,"
as appropriate) and related disclosures required by federal law. Please read this
Addendum in conjunction with the Services Agreement carefully and keep a copy
for your records. By enrolling in the Services, you acknowledge and agree that
you have received a copy of this Addendum, read it in conjunction with the Agreement
and agree to its terms and conditions.
(Version: HB 04.01.14)
"Hancock Bank" is the trade name used by Whitney Bank in offering and providing banking products and services in Mississippi, Alabama and Florida. All references to "Hancock Bank" shall refer to and mean Whitney Bank.
Description of Bill Pay Services (including e-Bill). Using Bill Pay, you may
make one-time or recurring payments online to certain Payees. Using the e-Bills
feature, you can arrange with us to receive certain bills electronically from
participating Payees and pay these bills using Bill Pay.
Terms used in this Addendum shall have the meanings assigned to them in the
Bill Pay Online Glossary or as generally used in the Bill Pay Online Help ("How
Do I") or in the FAQs. Certain capitalized terms shall have the meanings
assigned to them in the Agreement, unless otherwise defined in this Addendum.
The definitions and meanings in the Bill Pay Online Glossary, Help and FAQs shall
control over any conflicting provisions of the Agreement or this Addendum,
and the definitions and meanings in this Addendum shall control over any conflicting
provisions of the Agreement or any Related Agreement.
- "Bill Pay
Instructions" refers to the Services web-pages, including the "Help"
pages, the "How Do I," "Glossary," and "FAQ"
Time" for Bill Pay refers to 3:00 p.m. Central Standard Time on any
Business Day and is the time by which you must make or authorize a payment
for it to be considered entered on that particular Business Day.
refers to an Electronic Fund Transfer payment made via the Automated Clearing
House (ACH) and governed by the Operating Rules issued by the NACHA -
The Electronic Payment Association and Article 4A of the Uniform Commercial
Code, as enacted in various jurisdictions. An EFT from a consumer Funding
Account is also subject to the Electronic Funds Transfer Act and Regulation
E issued by the Federal Reserve Board.
By” date refers to the earliest date upon which you can schedule
the delivery of a Bill Payment to your Payee. A Due By date must fall on
a Business Day. If you schedule a recurring Bill Payment and the specified
“Due By” date for a particular month falls on a non-Business
Day, we will process the Bill Payment for delivery on the Business Day immediately
preceding the Due By date.
- Bill Pay
- Generally. You can arrange, at your option, for one-time
(manual) or recurring (automatic) payments from an eligible checking or
money market account (referred to herein as a "Funding Account").
A Funding Account must also be an "Eligible Account" under the
Online Banking Services. We send standard or regular payments to your Payees
either by EFT or by paper checks (an “Bill Payment”). Paper checks
are sent to those Payees unable to receive EFTs.
Limits. You can make individual payments up to a limit of $10,000,
subject to an aggregate daily payment limit of $20,000.
Payments. If a standard or regular payment will not be delivered
quickly enough, Bill Pay offers an expedited payment feature that may provide
a faster means of payment. Expedited Payments are only available for certain
Payees and are sent via either an ACH payment or overnight check. Expedited
Payments is offered for an additional fee or charge as set forth in the
Personal Online Services Fee Schedule.
Available Funds. By enrolling and thereafter using
our Bill Pay Services, you have requested that we allow you to schedule and
that we initiate a Bill Payment without first verifying that you have sufficient
available funds on deposit in the Funding Account and debiting those funds
from your account prior to delivering the Bill Payment to your Payee. Accordingly,
you must ensure that your Funding Account has sufficient available funds
to cover all Bill Payments presented for payment against your Funding Account.
“Sufficient available funds” includes the amount of additional
funds available to you under any overdraft protection plan in which you
have enrolled. Each presentment (including any re-presentment) of
a Bill Payment against insufficient funds in your Funding Account will result
in either an overdraft or NSF fee. While a Bill Payment remains unpaid,
your Bill Pay Services may be blocked or otherwise disabled.
of Payments To (Debiting From) Your Funding Account. The exact
date on which a Bill Payment will post to your Funding Account will vary
according to the type of payment – a paper check or an EFT. Paper
checks drawn as a Bill Payments on your Funding Account are not posted to
(i.e. debited from) your Funding Account until we receive the Bill Payment
Check and process it as we would any other paper check drawn on the Funding
Account. A Bill Payment sent by EFT will generally post via an ACH debit
to your Funding Account on the Due By date.
Available Funds – In General.
If you do not have sufficient available funds to cover a Bill Payment presented
for payment against your Funding Account, we may, in our discretion and
without prior notice to you, (i) honor the Bill Payment and charge the Funding
Account an overdraft charge or (ii) dishonor the Bill Payment and charge
the Funding Account a NSF fee. The foregoing notwithstanding,
if you have an overdraft opt-out election in effect under the terms of
our Deposit Agreement, we will honor that election and therefore decline
to pay a Bill Payment presented against insufficient funds in your Funding
Account and charge you a NSF fee.
Funds – Bill Payment EFTs. When our third-party Bill Pay Services
Provider (the “Bill Pay Service Provider”) initiates a Bill Payment
via EFT on your behalf, your Payee receives payment via ACH credit on
same date as the EFT is presented for payment against your Funding Account
via an ACH debit. If you do not have sufficient available funds available
in the Funding Account and we dishonor the ACH debit, in essence, the
Bill Pay Service Provider has made a payment on your behalf and you owe the
amount of such payment to this provider. You understand and
agree that such circumstances resulting in such an obligation owed to
the Bill Pay Service Provider is not and shall not be deemed an overdraft.
enable the Bill Pay Service Provider to collect this obligation, you
hereby authorize the Bill Pay Service Provider to represent the declined
Bill Payment EFT to us via an ACH debit up to two more times. A declined
Bill Payment EFT will be represented within a few business days after
the Bill Pay Service Provider receives notice that the ACH debit of your
account was not honored. Each time you do not have sufficient funds
on deposit in the Funding Account and we dishonor an ACH debit, we
may charge you a NSF Fee. Therefore, if you do not have
sufficient funds on deposit in your Funding Account when the Bill Payment
EFT is initially presented for payment via an ACH debit and thereafter
when it is re-presented, we may charge you a NSF fee in each instance,
which could result in you paying up to three NSF fees on the one Bill Payment
EFT made on your behalf.
the Bill Pay Service Provider cannot collect this obligation through
re-presentment via ACH debits, the provider may take other actions
to collect this obligation, including contacting you by letter, telephone
or email. Failure to pay this obligation may also result in the Bill Pay
Service Provider reporting the circumstances and Bill Payment obligation
to one or more credit reporting agencies and/or referring the obligation
to a third-party debt collector. You hereby authorize us to verify
information about your Funding Account, including the availability
of funds to cover the Bill Payment obligation owed, to either the Bill Pay
Service Provider or its third- party debt collector.
a Bill Payment obligation remaining unpaid for more than sixty days,
the Bill Pay Service Provider may charge you a one-time late fee equal
to the lesser of (a) 1.5% of the amount owed or (b) the maximum amount
allowed by relevant law. The Bill Pay Service Provider may also
charge you for the reasonable costs of collection. Furthermore, until
the Bill Payment EFT obligation is paid, the Bill Pay Service Provider may
block your Bill Pay Services and no Bill Payments, including recurring or
otherwise previously scheduled, will be made. After such obligation
is paid and if your Bill Pay Services are not terminated, your Bill Pay
Services will be restored within 48 hours. Please note that reactivation
of your Bill Pay Services will not be retroactive; that is, you must
reschedule any Bill Payments which were scheduled during the period in
which your Bill Pay Services were disabled and which were blocked or
otherwise not completed.
Payments and Payees. You may generally make payments to anyone
in the United States approved by us for payment through Bill Pay.
certain payments are discouraged and must be made solely at your own
risk. Discouraged payments include: (i) tax payments to the Internal
Revenue Service or any state or other governmental agency; (ii) court-ordered
payments such as alimony or child support; and (iii) payments to insurance
is a limit of 999 Payees. We reserve the right to refuse to pay any
merchant or other person to whom you may direct a payment. We are
obligated to notify you promptly if we decide to refuse to pay a Payee.
This notification is not required if you attempt one or more of the
prohibited payments set forth above.
or Edit a Payment Instruction. A payment scheduled will remain
in "Scheduled" status until the Cut-Off Time of the “Due
By” date. While the status of a payment within your Payment Outbox
is "Scheduled" and not "In Process," you may use the
Bill Pay Services to cancel or edit the scheduled payment. Please refer and
follow the Bill Pay Instructions to do so. You are not charged a fee to cancel
or edit a scheduled payment online. You may not edit or cancel a payment
online when the status is either "In Process" or "Completed."
Payment. You cannot use Bill Pay's online edit or cancel feature
if the payment was made by paper check. Rather, you may request that we
place a stop payment on that check by contacting our Banking Specialist
at 1-800-448-8812 and select the option for Online Banking and Bill Pay assistance
Attn: Call Center
Post Office Box 4019
Gulfport, MS 39502
not call or visit your local branch for such requests. Stop payment
requests sent to us via electronic mail or in any other manner will
likely not reach us in time for us to act on your request. We may
also require you to present your request in writing within fourteen
(14) days after you call. There may be a fee assessed for each stop
- We cannot
guarantee a stop payment and will have no liability for failing to
do so. Such checks may be presented for payment before we have a reasonable
opportunity to give effect to your stop payment request.
By enrolling in the Bill Pay Services, you authorize us to accept
your payment instructions to initiate debits to your Funding Account and
remit funds on your behalf to your Payees. In the event that erroneous
payments are made, you authorize us to initiate debit or credit entries
to your Funding Account to correct such erroneous payments, provided that
any such corrections are made in accordance with applicable laws, rules,
Fees and Other Charges.
Fees. Please refer to the Personal
Online Services Fee Schedule for any fees or other changes that may be
Account or Item Related Fees or Charges. While the Online Banking
Services Agreement governs your use of the Online Banking Services, generally,
and along with this Addendum, the Bill Pay Services, in particular, the Related
Agreements continue to apply to your Eligible Accounts and thereby to
your Funding Accounts. Thus, fees and charges applicable to your Funding
Accounts may also apply to transactions using Bill Pay such as an Overdraft/Nonsufficient
Funds Charge if you schedule a payment against insufficient funds in a
Funding Account. Please refer to the Deposit Account Information (Truth
in Savings) and Deposit Agreement for account restrictions, fees and other
pertinent information regarding a Funding Account in addition to any other
applicable Related Agreements.
- Also, you
are responsible for any and all telephone access fees or Internet service
fees that may be assessed by your telephone and/or Internet service provider.
This feature of Bill Pay enables you to receive bills electronically from participating
Payees and pay them using Bill Pay. We will provide e-Bills either that we receive
from participating Payees and redirect to you or those we retrieve from a
Payee's website and present to you electronically.
- In certain
instances, our Bill Pay Service Provider may have an existing business relationship
with one or more of your Payees whereby they agree to provide us with
electronic copies of your bills. If so, we will arrange to receive an
electronic copy and redirect it to your e-Bill inbox. In other instances,
we may be able to obtain the e-Bill from the Payee's web-site on your
behalf and direct it to your e-Bill inbox. To do so, you must provide
us with the information needed for this purpose such as any required user
identification and password. When you provide us this information, you
authorize and appoint us as your agent to access the Payee's web-site
to retrieve the account information on your behalf.
- We are
not responsible if a Payee does not provide us with the necessary date
to forward an e-Bill to you in a timely manner. If you do not receive
an e-Bill, it is your responsibility to contact the Payee directly. We
are not responsible for any late charges or other consequences for any
non-payment or late payment if an e-Bill is not provided to you timely.
for Bill Pay Errors. As used herein, "Bill Pay Errors" refer to our
errors in processing payment requests or payment cancellation or edit requests
that you properly issue according to the Bill Pay Instructions. The extent of
our liability for Bill Pay Errors and limitations to such liability are set forth
in the Services Agreement, generally, which include, but are not limited to,
those sections and sub-sections titled Your Liability For Unauthorized
Transfers, Our Liability For Failure To Complete Transactions, and Other
Limitations To Our Liability, including the sub-sections titled Authorized
Payments or Transfers, Access To Online Banking Services, and General Limitation
We may use non-affiliated third parties acting on our behalf to
provide the Bill Pay Services (an “Bill Pay Service Provider”). Such
third-party processors are required to adhere to our strict standards of security
and privacy protection. Paper checks processed by non-affiliated third parties
may show that they were drawn on the third-party processor rather than on
Termination Provisions. If you do not schedule or process a payment through
Bill Pay for any 3 month period, we may, at our sole discretion, terminate your
use of Bill Pay without prior notice. You agree that you will only use Bill Pay
to pay your individual bills and invoices, and not for any other purpose.
Using Bill Pay for other, unauthorized purposes may result in termination of
your access to Bill Pay Services and perhaps even your Online Banking Services, generally,
in our sole discretion. You must have at least one designated Funding Account
to use Bill Pay, and, if such an account is closed without opening and designating
another as a Funding Account, we may terminate Bill Pay without further notice.
If we terminate your Bill Pay Services, your online bill payment information
may be lost, and all pending scheduled or un-scheduled payments will be cancelled,
and making other suitable arrangements for such payments to your Payees is
your sole responsibility. If you decide to terminate Bill Pay, we strongly suggest
that you cancel all scheduled payments at the same time that you cancel Bill Pay,
either by deleting those payments yourself using Bill Pay or by calling our Banking
Specialist at 1-800-448-8812 and select the option for Online Banking and Bill Pay
Attn: Call Center
Post Office Box 4019
Gulfport, MS 39502, or
This will ensure that future payments made by you will not be duplicated.
We will automatically delete all pending payments once we have been notified
that you have terminated Bill Pay. Termination of Bill Pay will not automatically
close your Funding Account(s) or any other Eligible Accounts.
Representations. By enrolling in the Bill Pay Services, you acknowledge
that you have received and read this Bill Pay Service Addendum and agree to its
terms and conditions. You also acknowledge that the Service Enrollment Form
has been accepted by one or more of the persons who signed the Account agreement
for the enrolled Account.
Authorization. By accepting and using the Bill Pay Service, you agree that
we have the right to request a review of your credit rating at our expense
through an authorized bureau. In addition, you authorize us to obtain information
regarding your bill payment transactions from a merchant or other Payee to
resolve payment-pending problems.